Privacy policy

Last Updated: October 21, 2025

INTRODUCTION

Audio Concepts (“we”, “our”, or “the Company”) values your privacy and is dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (audioconcepts.ca), use our services, or interact with us in any way. By using our website, you consent to the practices described below.

1. TYPES OF PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Name, email address, mailing address, phone number, and other contact details

  • Device information (IP address, browser type/version, operating system)

  • Website usage data (pages visited, time spent, interactions, search history)

  • Billing and account information (where applicable)

  • Any other information you choose to provide us

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in several ways:

  • Directly from you: When you complete forms, register an account, place orders, contact us, or participate in competitions or promotions.

  • Automatically: Through cookies, analytics, web logs, and similar technologies when you use our website.

  • From Third Parties: If you use social login, we may receive information from Google or Facebook.

3. SOCIAL LOGIN (GOOGLE AND FACEBOOK)

You may log into our website using Google or Facebook accounts for convenience. When you choose this option:

  • We may access your basic account information (such as name, email, and profile photo) as authorized by you.

  • This information is used for authentication, account creation, and providing a personalized experience.

  • We do not post on your behalf or access data beyond what is necessary for login and account setup.

  • Access to information via social login is subject to your privacy settings on those platforms.

  • For more details, see:

  • You can revoke or manage our access through your Google or Facebook account settings at any time.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Improve functionality and user experience

  • Analyze site traffic and usage trends

  • Remember your preferences

You can control cookies through your browser settings. Please note that disabling cookies may affect certain website features. For more details, refer to our Cookie Policy.

5. USE OF PERSONAL INFORMATION

We use your personal information to:

  • Provide products/services and operate our website

  • Communicate with you about your account or inquiries

  • Personalize and improve your experience

  • Process transactions and manage billing (if relevant)

  • Monitor and analyze site usage and trends

  • Comply with legal and regulatory obligations

  • Prevent fraud and ensure site security

Automated Decision-Making: If we use automated tools (e.g., for marketing or profiling), you have the right to opt out or request a human review.

6. DISCLOSURE AND THIRD PARTY SHARING

We may share personal information with:

  • Service providers assisting us with website operations, analytics, or payments (only as necessary)

  • Third parties for legal compliance, law enforcement, or to enforce our terms

  • Google and Facebook for login and authentication, as described above

We do not sell personal information to third parties. Aggregated, anonymized data may be shared for business purposes.

7. INTERNATIONAL DATA TRANSFERS

Some of our third-party service providers and partners may be located outside Canada. Where personal information is transferred internationally, we take steps to ensure it is protected in accordance with Canadian law.

8. CHILDREN'S PRIVACY

Our website is not intended for children under the age of majority. We do not knowingly collect personal information from anyone under that age. If you believe we have inadvertently collected information from a minor, please contact us to request its removal.

9. YOUR RIGHTS AND OPTIONS

Under Canadian law, you have rights regarding your personal information, including:

  • The right to access, modify, or delete your personal data

  • The right to withdraw consent (where processing is based on consent)

  • The right to object to or restrict certain types of data processing

  • The right to data portability (where applicable)

To exercise these rights, contact us using the information below. We may require verification of your identity before fulfilling certain requests.

10. DATA SECURITY AND RETENTION

We implement suitable physical, technical, and organizational security measures to protect your personal information. While we strive to protect your information, no system is 100% secure. We retain personal information only as long as needed for the purposes described in this policy or as required by law.

11. CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy as needed. The current version will always be posted on this page with the effective date. Significant changes will be communicated to you directly where possible. Your continued use of our website means you accept these changes.

12. CONTACT US

For questions, requests, or concerns regarding your privacy or this policy, please contact our Privacy Officer: