Shipping policy

We can ship to any address in the Canada (excluding PO Boxes). Please review the information below to understand our processing times, shipping rates, and policies.

Order Processing

Please allow 1-2 business days to process an order for all in-stock items. Special order or non-stocking items will take longer to process. If your item is not available for immediate shipment, our team will notify you via phone or email to let you know about any extended delays or issues with your order.

Shipping Times & Rates

We partner with Purolator to deliver your order.

During checkout, you will be presented with available shipping options for your address, such as Standard and Express delivery. The shipping rates and estimated delivery times shown are provided directly by our shipping partners.

Disclaimer: Please note that all shipping times are estimates provided by the carriers and are not guaranteed by Audio Concepts.

What if a package is refused or undeliverable?

If a package is refused or marked undeliverable and returned to us by the shipping carrier, the buyer will be responsible for the return shipping charges and any re-shipping charges. 

How can I edit my info, order, or shipping address?

If you want to change any information after placing your order, please contact mchoi@audioconcepts.ca as soon as possible and we will do our best to assist you!

I'm having trouble with the tracking.

If you are having trouble tracking your package, please reach out to us at mchoi@audioconcepts.ca. We can help you from our end.

Still have questions?

Please contact us at mchoi@audioconcepts.ca or call us at (780) 532-2111